At Pink Aurastores, operated by Forvantis Solutions, we are dedicated to providing a smooth and dependable shopping experience. In this document, “we,” “our,” and “us” refer to Forvantis Solutions, while “you,” “your,” and “user” refer to our valued customers. By making a purchase on our platform, you agree to adhere to the return and refund procedures outlined below.

Return Eligibility

Items must be unused, unwashed, and in their original condition, including all tags, labels, and packaging.

All original tags, labels, and packaging must be returned along with the product.

Products that are worn, washed, or altered in any way are not eligible for return.

Return requests must be submitted within 48 hours of delivery by contacting our customer support team.

Items not meeting these requirements will not be accepted for return.

How to Initiate a Return

1. Submit Your Request
   Email your return request with Order ID and reason for return to forvantissolutions@gmail.com.
    
2. Provide Proof
   For defective, damaged, or incorrect items, include clear photographs to speed up processing.
    
3. Follow Instructions
   Once your request is approved, we will provide detailed steps to complete the return.

Note: We reserve the right to decline returns that do not meet these conditions.

Refund Process & Timeline

Returned items are inspected to ensure they comply with return requirements.

You will receive notification confirming whether your refund is approved or denied.

Approved refunds will be processed to the original payment method within 5–7 business days.

A confirmation email will be sent once the refund has been completed.

Partial Refunds

If a returned product only partially meets the return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.

Damaged, Defective, or Incorrect Items

For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery.

Include clear photos or videos of the issue and email them to forvantissolutions@gmail.com for faster resolution.

Customer Support

For any queries or assistance regarding returns and refunds, please contact our support team at forvantissolutions@gmail.com

We value your trust in Pink Aurastores and are committed to ensuring a seamless and satisfying shopping experience.